What information should be on my invoice to accept payments through Joist?

It is important when submitting an invoice using Joist Payments that you include certain key pieces of information that our payments processor needs in order to verify and validate the payment request. Three things that should be on every invoice you submit are:

• The client's name should be the same name that is on the payer's credit card.

• The service address (meaning the location where the work is being done) should be included in the address fields of the Client section of the invoice.

• A clear description of the work being done should be provided in the Line Items you include on your invoice.

Without all of the above, your payment may be delayed while our payments processor reviews the invoice and potentially reaches out to you for clarification. By including the above information, you are helping to ensure your payments process quickly so you can run your business effectively.

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