Why haven't I received my money yet?

The most common reason is that the transfer to your bank account requires more time than you may have expected, in which case there is no cause for concern.

Bank account transfers occur the day after the credit card payment is made (unless you’ve opted for once a week or once a month transfers). Transfers are handled by your bank and take between 2 to 5 business days to complete. Weekends and holidays are not considered business days and can add to the overall time a transfer can take.

If more than 5 business days have passed and you have not received your money there may be a discrepancy between the banking details entered on your WePay account and what your bank has on file for you. If this is the case, your bank may have rejected the request to deposit your funds. The money will then be returned to your WePay account. This can take up to 10 days from when the bank transfer was initiated.

You can check your banking details by doing the following:

  1. Go to Joist’s Settings > My Account screen.
  2. Under Credit Card Payments > Manage Account tap Open.
  3. Sign in to your WePay account.
  4. Tap the Settings button (gear icon) on the left-hand side of your WePay dashboard.
  5. Tap the Settlement Details tab at the top.

Note: Some banks use a different routing number than the one printed on your checks for electronic ACH transfers. We recommend contacting your bank to verify the correct number to use.

If you need to change your bank account, tap the Change button next to your current bank account in the Settlement Banks section described above.

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