What is a reserve limit and why is my money being held in reserve?

Our payments processor sets a payments reserve limit of $10K to protect your account. If you receive payments that add up to $10K or more in a 7 day period, any payments over that limit will be held for a week before being released to your payments account.

If you require a limit greater than $10K, we can usually work with our payments processor to have your reserve limit increased. Feel free to reach out to Joist directly if you have any questions about your reserve limit at support@joistapp.com or call 1 800 976 9261.

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