What is a reserve limit and why is my money being held in reserve?

WePay sets a payments reserve limit of $10K to protect your account. If you receive payments that add up to $10K or more in a 7 day period, WePay will hold on to the funds for a week before releasing them to your WePay account.

If you require a limit greater than $10K, we can usually work with WePay to have your reserve limit increased. Feel free to reach out to Joist directly if you have any questions about your reserve limit at support@joistapp.com or call 1 800 976 9261.

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