Refund or Delete a Payment

With Joist, you can refund a payment directly on the invoice.

• Open the invoice you are working with
• Click Payments at the top of the screen
• Click the three dots to the right on the payment you want to refund
• Click Issue Refund
• Confirm that you want to issue the refund

Joist Payment credit card payments are refunded from your account immediately but take 3-7 business days to appear back on the payer's credit card. Echeck payments must finish processing before a refund can be issued -- contact Joist support at 1 800 976 9261 if you have any questions.

If the payment was logged manually on the invoice, issuing a refund simply deletes the payment from the invoice.

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