With Joist, you can refund a payment directly on the invoice.
1. Open the invoice you are working with
2. Tap the Green Arrow in the bottom right, and select Payments
3. Tap the Three Dots to the right on the payment you want to refund
4. Tap Issue Refund
5. Confirm that you want to issue the refund
Note: Refunds cannot be reversed
Joist Payment credit card payments are refunded from your account immediately but take 3-7 business days to appear back on the payer's credit card. Echeck payments must finish processing before a refund can be issued -- contact Joist support at 1 800 976 9261 if you have any questions.
If the payment was logged manually on the invoice, issuing a refund simply deletes the payment from the invoice