You can issue a refund directly through the invoice in Joist.
Just open the invoice the payment was made on, then tap the Payments button at the top of the screen.
From there you will see any payments made on the invoice listed. The button to the right of the payments will reveal the option to issue a refund.
Once you have confirmed the refund, the funds leave our system immediately. On the client’s side, they should see the money credited back to the credit card statement in 3-7 business days -- this is the time required for credit card companies to adjust the client’s statement and is the same for any type of refund issued back to a credit card.
Making sure your client knows they can reach out to you for a refund if necessary is a great way to help protect yourself from chargebacks. To learn more about this, check out: