When your client is ready to pay you through Joist, they'll be asked for information to verify who they are as the payer. This is similar to any type of online payment on websites like Amazon, or payment platforms like PayPal.
Here is a list of the information they'll be asked to provide during the payment process:
- Credit card number
- Credit card expiration date
- Credit card security code
- Name as it appears on the credit card
- Address associated with their credit card
- Email address associated with the credit card
It's important to note that the person who is paying on the invoice should have their name listed as the client on the invoice. In other words, the person being invoiced should be the person issuing payment on the invoice.
In some cases where the names do not match, we may be able to explain the discrepancy ourselves by conducting a brief internal review. In other cases, we may need to reach out to you for a better understanding of the relationship of the payer to the service described on the invoice. Either case may delay the normal processing time for a given payment.