WePay is the payments processor we have partnered with to power Joist Payments. They've been processing payments since 2008, process billions of dollars annually, and are owned and operated by JPMorgan Chase.
WePay do a lot of important work to help ensure you get your money safely and securely. They handle all aspects of payment processing, from the moment your client pays to the funds being delivered to your bank or credit union. And they perform regular checks to help protect you from fraudulent activity.
If you have questions or run into an issue with a payment, we here at Joist have all the tools and resources to assist you. WePay are an internal team working hard behind the scenes to get your payments processed safely, whereas Joist has a dedicated team of support specialists ready and able to assist you with any questions or concerns.
You can reach out to us any time by email, or by using our live chat feature Monday to Friday from 9am to 8pm EST.