If your business processes payments at or above $10k in a given week, you may want to consider raising your reserve limit with us to ensure all your payments process as quickly as possible.
We automatically raise your reserve limit over time, but this process can take several months while we develop an understanding of you and your business.
To fast track this process, you can send us one of the following:
- The last 6 months of payments processing statements for your business if you've used another payments processor
- The last 6 months of banking statements for your business
You can send the requested documents to us either by email, or via live chat in the Joist app during business hours. The process usually take 2-3 business days to complete, and if you have any questions our agents will be more than happy to assist you.
We use these documents simply as a way to measure the volume of payments you typically process so that we can set the right reserve limit for you. If we set it too high, we run the risk of exposing you to potentially fraudulent activity. If we set it too low, you may wind up with some payments being held in reserve when they don't need to be.
To better understand how reserve limits work, check out What is a reserve limit?