We’re incredibly excited about continuing to invest in our platform with the launch of Joist Pro! As always, we value your feedback, and would like to take a moment to address some of the concerns that have been brought up.
Why are you charging for Joist? I thought the app was supposed to be free.
We are keeping a free version of Joist! With the free version of Joist, you get unlimited creation and storage of estimates and invoices, the ability to send to your clients by email or SMS, powerful options like markup and payment schedules, and access to tons of other great features and services that help you run a professional and profitable trade contracting business.
It’s not mandatory that you now pay for Joist. With Joist Pro we are charging for multiple features that provide even more value to your business. Features like logos, photos, contracts and notifications that help you win even more jobs and make even more money.
How did you decide on the cost of Joist Pro?
We priced the features in Joist Pro by evaluating the value they provide to you and your business. We know these features add incredible value to any trade contractor’s business by helping them win more jobs and making more money, and we set a fair price that ensures a great return for anyone who upgrades to Joist Pro. We’re also a business, and in addition to the value Joist Pro provides, the pricing and revenue will enable us to continue to re-invest in our team and the product. We’re excited for all of these coming developments!
How can you say Joist Pro helps me win more jobs when I do all the hard work and set my prices competitively enough to win those jobs myself?
We couldn’t agree more that at the end of the day, it’s your hard work and professionalism that impresses clients the most and gets them telling others about you.
When we say Joist Pro helps you win more jobs and make more money, we are referring directly to the thousands of trade contractors who have personally told us about the difference these premium features in Joist Pro have made for them.
Many were winning jobs and making money from the sweat of their brow alone, and having these features at their disposal has levelled up their business even further -- and helped give them hours of time back in their day to invest back into their business, and spend quality time with friends and family.
For anyone who has seen first-hand that increase in business and profitability, the response to Joist Pro has been overwhelmingly positive.
There are apps out there with similar features. Why shouldn’t I just switch to one of those?
Our focus is 100% on trade contractors, unlike some other apps out there that try to be all things to all people. We’re also laser focused on making Joist fast and easy to use, whereas other apps pile on features without ensuring it’s easy to use or works together smoothly.
Customers tell us every day how much they prefer us over the competition -- many have come from other apps, while others left Joist and then come back to say the competition just don’t compare. We take a lot of pride in that fact, and we’ll continue to work hard to make Joist the #1 tool for trade contractors world wide.
If you decide to try another product, we understand. We’re confident in the value our product provides, and there’s a reason we’re the #1 app for contractors!
I’ve been using Joist for years. Shouldn’t I be grandfathered in?
To date, over 800,000 trade contractors have created an account with Joist. That’s an astonishing number, and something we’re incredibly proud of.
Running and maintaining an app for that many customers comes at an incredible cost. For us to be able to sustain that, we have to cover those costs, and grandfathering in close a million customers would not get us there.
We love that you have been using Joist for as long as you have. We’ll continue to offer you a free version of Joist that adds incredible value for your business, and a suite of features in Joist Pro that help take your business even further for a fair and affordable price.
Aren’t you afraid of losing customers now that you’re charging for these features?
Thousands of Joist customers have already upgraded to Joist Pro. They’ve personally written in to tell us how relieved they are to see we are taking this important step towards keeping Joist running, and how happy they are to finally be able to pay us for something they have gotten so much value out of over the years.
We know not everyone is going to be excited about paying for something that used to be free. But for anyone who knows first-hand just how much value they are getting from these features, we are seeing an overwhelmingly positive response.
I already use Joist Payments, which has a processing fee per payment. Isn’t that enough?
The processing fee charged for Joist Payments is facilitated by our payments processor, WePay. The small portion we end up with goes into covering the costs of running that side of the business on our end. It does not cover the costs of running and maintaining the Joist app itself.
Why not do what other apps are doing and run ads or sell our data to cover costs instead?
Joist prides itself on being a high-quality product that takes its customers privacy and security very seriously. While other apps may be content to jeopardize this for profits, we are not.
Ads get in the way, and selling data simply isn’t conscionable. We would much rather provide you with a suite of high-end features that provide clear value, and give you the option to choose them.
I’ve found a bug in Joist. Why should I pay for something that isn’t perfect?
While bugs happen in every app at every price point, we strive to keep Joist bug-free and work hard to squash any bugs we find. Preventing and fixing bugs is one of the many added costs of running a high-end app like Joist.
By charging for Joist Pro, we are ensuring we can level up our efforts on this front even more, and make Joist even better.
I’m still not convinced. Aren’t you afraid of losing me as a customer?
The last thing we want to do is lose you as a customer. We’ve put a lot of time and thought into our decision to launch Joist Pro, and we are confident it’s the right move to help ensure we can continue bringing the quality and value to trade contractors that Joist is synonymous with.
At the end of the day, we know not everyone out there is going to love this new direction Joist is taking, but we hope you’ll take the time to reflect on all that Joist Pro has to offer you and your business, and the incredible return you get for the low cost of upgrading.
It is truly an honour to do what we do. Tens of thousands of trade contractors have personally told us just how much of a difference we’ve made in their businesses and in their lives. It’s been an incredible journey so far, and we’re only just getting started. We hope you’ll continue to be a part of this journey with us.