Whether you have an active case with PayPal or have questions about how to make the most of your PayPal business account, our partners at PayPal have you covered.
Resolving an active case
If PayPal needs you to take action to resolve an issue with a payment or your account, they will send you an email telling you:
- what the issue is
- what steps are needed to resolve it
You can find the same information in the Resolution Center of your PayPal business account. From here, you can take whatever steps may be needed to resolve your case.
Access the Resolution Center
To access your Resolution Center, simply click the link below:
After you sign in, the Resolution Center will display any active and closed cases you may have.
An active case will include the steps needed for you to resolve it, and give you a way to provide any documents or details that may be required.
Issues related to your account or a transaction can typically be resolved quickly so long as you take the necessary steps outlined in the case. Some cases, like chargebacks, will take longer due to the nature of the issue.
Questions and how-to's
If you would like to learn more about how payment processing with PayPal works, Joist has an ever-growing list of helpful guides available in our Joist Payments with PayPal help centre.
Our support team is also more than happy to answer any questions you may have. They can be found in the Help section of the Joist App, or in the bottom right corner of your screen when using Joist on a computer.
Ask PayPal a question
If you want to go straight to the source, you can ask PayPal a question through the PayPal Help Center here:
After you sign in, you'll be taken to the Help Center, which has a ton of useful articles you can search through. To reach a live agent, first scroll down to the Other ways to contact us section and click Message Us, as pictured here.
Ask your question and, after presenting you with an answer, the automated system will ask if it resolved your issue. Your options are Yes, I'm all set and No, I need more help.
Choose No, I need more help and you'll get a message letting you know when to expect a reply (it says a few hours but usually it's within one hour. Just be sure to click Yes to proceed, as pictured below.
You'll be asked to describe your question or concern, so be as detailed as possible, then feel free to close the screen and look for an email letting you know when you have a response.