If there is an issue with your payment or your PayPal account, you'll get an email from PayPal explaining:
- what the issue is
- what steps are needed to resolve it
You can find the same information in the Resolution Center of your PayPal business account. From here, you can take whatever steps may be needed to resolve your case.
Contact PayPal Support
In most cases, following the steps in the Resolution Center (more details listed below) is the fastest and easiest way to resolve a payment issue. If you need further assistance, we have two ways for you to contact PayPal directly.
By email: na-partner-onboarding-support@paypal.com
By phone: 1-866-745-4039
PayPal support hours are:
- Monday to Friday, 8am to 7pm EST
If you call or email after hours, they will respond to your message next business day.
Please note: Our dedicated support team at PayPal can only assist with PayPal related issues. If you are experiencing issues with payments processed before you signed up for PayPal, please contact Joist directly for assistance.
Resolve your case through the Resolution Center
To access your Resolution Center, simply click the link below:
https://www.paypal.com/disputes/
After you sign in, the Resolution Center will display any active and closed cases you may have.
An active case will include the steps needed for you to resolve it, and give you a way to provide any documents or details that may be required.
Issues related to your account or a transaction can typically be resolved quickly so long as you take the necessary steps outlined in the case. Some cases, like chargebacks, will take longer due to the nature of the issue.
Questions and how-to's
If you would like to learn more about how payment processing with PayPal works, Joist has an ever-growing list of helpful guides available in our Joist Payments with PayPal help centre.
Our support team is also more than happy to answer any questions you may have. They can be found in the Help section of the Joist App, or in the bottom right corner of your screen when using Joist on a computer.