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why don,t you have any kind of customer help line


1 comment

  • Official comment

    Hi Aaron -- we can help with this for sure. 

    It looks like all your previous payments were made by credit card, which are typically 1-2 business days, but in this case your client paid by e-check. E-checks come with a lower fee cost to you, but they do take a little longer than credit card payments to process. Typically around 5 business days - this one is taking a little longer than that where it's your first e-check payment, but I've verified with our payments processing team that it is moving along and you should see it in the next couple of business days.

    If you would prefer to only receive credit card payments in the future, you can go to the Payments section in Joist and turn off e-check payments. Here's a quick guide to show you how you can access those controls:

    Turn default payments off or on in Joist

    For faster service, you can always try our live chat feature, which is available Monday to Friday, 9am to 8pm EST (6am to 5pm PST). You'll find this in the Help section of Joist.

    I hope that helps -- let me know if you have any further questions.

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