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    Brendan

    Hi d.l., when you issue a refund to a customer we release the funds immediately. It typically takes 3 to 7 business days for the refund to be processed by your client's credit card company after that.

    Hope that helps! If you have any further questions or concerns, don't hesitate to let me know :)

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    d.l. johnson

    I did a refund for a customer over a week ago yet they still have not received it. Is this a normal time frame 

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    Todd Mullis

    Someone from joist needs to contact me 330-608-8403 thank you lmshardwoodfloors floors

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    Brendan

    Hi Todd, I can see that we connected through e-mail already. If there's anything else we can help with, please follow up with us through e-mail again.

    Thanks,

    Brendan
    Joist Support

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