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  • Official comment

    Hi Richard, we would be glad to help you out with this -- you can contact our live chat team in the help section of the app or you can e-mail us at

    In the meantime, I would suggest going to your payments account at

    After you log in, follow the instructions to update your account info. If you would like to discuss this in more detail, please don't hesitate to reach out to us through chat or e-mail.


    Joist Support

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