Having app issues

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West Bay K.

• September 05, 2019 20:06

I haven't been able to access my account for about a month now I've deleted the app reloaded it there's no icon or no record of it being re-downloaded and when I do try to log in through the website it says the apps already installed which it isn't is there any help for me

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• Official comment

  

  Brendan

  • September 05, 2019 22:25
  • Edited

  Hi there, sorry to hear about the difficulty you've been having with your account. It would be best if you contacted us through e-mail at hello@joist.com so we can work on this with you in detail.
  
  In the meantime, if you have access to a laptop or desktop computer, you can also contact our live chat team by going to https://my.joistapp.com on your computer

  Look forward to hearing from you so we can get you up and running again!

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