I'm pretty aggravated right now. For months, Joist has been pushing the Pro subscription. My business is small, volume is low, I don't need most of the Pro features (but they're doing their best to make it useless without Pro). I've been considering it still, but I think Joist just made up my mind for me by automatically charging me on Nov 1. I have no idea why it chose that day, I've been using Joist for about 5 years.
Automatically "renewing" a subscription I HAVE NEVER AGREED TO is absolute nonsense, and essentially theft. Full stop. I never checked my "subscription page" to see the renewal message BECAUSE I NEVER SUBSCRIBED. And of course Joist didn't go out of their way to notify me. This is exactly what they were hoping would happen.
Like I said, I was still considering Pro, so doing the lazy thing and just accepting the charge crossed my mind. But forget that, I'm going to seek a refund just on principal. I'm sure I won't get anything back, but I'll be using something other than Joist from now on either way. Great job, guys. You got your $120, and chased off one of your longest users.
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