Effective October 17th, 2022, PayPal will be updating their US domestic rates for commercial transactions for PayPal Digital Payments (PayPal, PayPal Credit*, and Pay Later) from 2.90% +$0.30 to 3.49% +$0.49 for transactions through Joist. More details about the rate change can be found on PayPal's website.
Why are my Payment rates increasing?
Our partners at PayPal raised their rates for US-based processors in 2021 and this rate change for Joist contractors is a part of them standardizing that rate across all processors.
PayPal sent an email to US-based Joist contractors alerting them of the rate change September 20, 2022.
What can I do about these fees?
We understand that processing fees can eat into your margins. That’s why we’ve made it easy to Cover Your Fees with our new Joist Payments feature. You can add a markup to your invoice with a single click allowing you to protect your profits and stop worrying about fees.
I have an issue with a transaction fee, who should I talk to?
Our partners at PayPal can help you with those issues.
Reach out to PayPal’s team directly at: na-partner-onboarding-support@paypal.com or via phone at: 1-866-745-4039
Include Transaction Fee as the subject of your email to ensure prompt responses.