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Joist Reviews
Updated over a month ago

Joist Reviews are designed to help you build your online presence effortlessly. Easily collect Google Reviews* to elevate your business reputation.

After a Joist invoice is paid, your client can automatically be asked to leave a review. This simple yet powerful tool makes it easy to collect feedback and showcase your work, helping you to attract more business and get the recognition you deserve!

* Requires a Google Business profile address. Only available in US/CA.


To set up Joist Reviews, jump to instructions for:


iOS


Web

iOS

Step 1: Tap More > Joist Reviews

Step 2: Tap Enable Reviews

Step 3: Add or confirm your business information

  • Joist will automatically fill in the relevant information from your Joist account if it's available.

  • Make sure you have the same business name shown on your Google Reviews page so that your clients can leave you Google Reviews.

Step 4: Tap Set up to confirm your business info and you're done!

Step 5: Now every time an invoice in Joist gets fully paid, your client will be asked to leave you a review.

Android

Step 1: Tap Manage > Joist Reviews

Step 2: Tap Enable Reviews

Step 3: Add or confirm your business information

  • Joist will automatically fill in the relevant information from your Joist account if it's available.

  • Make sure you have the same business name shown on your Google Reviews page so that your clients can leave you Google Reviews.

Step 4: Tap Setup > Done

Step 5: Now every time an invoice in Joist gets fully paid, your client will be asked to leave you a review.

Web

Step 1: Click Reviews from the left menu

Step 2: Click Register

Step 3: Add or confirm your business information

  • Joist will automatically fill in the relevant information from your Joist account if it's available.

  • Make sure you have the same business name shown on your Google Reviews page so that your clients can leave you Google Reviews.

Step 4: Tap Set up to confirm your business info and you're done!

Step 5: Now every time an invoice in Joist gets fully paid, your client will be asked to leave you a review.

Frequently Asked Questions

How do I get Joist Reviews?
Joist Reviews is available when you subscribe to a Joist Elite monthly or annual plan.

Can I turn Joist Reviews on / off?

You can turn Joist Reviews on or off as needed in the Joist Reviews settings of the app. The on/off setting applies to all invoices.

What will my client see?

After an invoice is paid in full, your client will receive an email with a short, 30 second satisfaction survey and an option to leave a Google Review (if you're set up for Google Reviews).

Try sending yourself a test invoice and mark it paid to see the full client experience from start to finish!



Where can I see my reviews?
There a 2 different types of reviews:

  • Joist Reviews from email satisfaction surveys.

  • Google Reviews left by your clients on your Google Business page.

When a client responds to a Joist Reviews survey, you will see their ratings and any feedback they provided in the Joist Reviews settings of the app. These Joist Reviews will not show up on your Google Business page.

If your client also chooses to leave a Google Review, they will be directed to your Google Business page to write a review. Google Reviews will not show up in your list of reviews in the Joist app, however.

Will I be notified when I receive a review?

You will see an alert in the Activity section of Joist when a client leaves a Joist Review.

Google Reviews left on your Google Business Profile will not generate notifications. Likewise, Joist will not send push notifications directly to your phone for reviews.

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