To upgrade your existing Joist plan, first open your Joist app and then follow the directions below for your platform/device.
For iOS devices:
Tap More in the bottom right corner.
Click on the Joist Pro tab.
Click the Upgrade button for your desired plan and follow the prompts to complete your upgrade.
For Android devices:
Tap Manage in the bottom right corner.
Click on the Joist Pro tab.
Click the Upgrade button for your desired plan and follow the prompts to complete your upgrade.
On the Web (laptop/desktop computer):
Simply click on the Joist Pro tab in the left-hand column.
Click the Upgrade button for your desired plan and follow the prompts to complete your upgrade.
Frequently Asked Questions
What if I don't have a plan yet?
If you do not have an active plan with Joist, you can sign into your account and select Compare Plans. From there, simply choose your preferred plan and follow the prompts to complete your upgrade.
What if I see a message that says my plan is on another platform?
Upgrading your existing plan can only be done through a single platform.
For example, if you originally purchased Joist Pro on an Android phone via the Google Play Store, you'll need to use this platform again if you want to upgrade to Joist Elite.
If you've changed your device (e.g. from Android to iPhone), or you can't upgrade through your original platform for any reason, email us at hello@joist.com and we can help you out!
What happens to my current plan payment when I upgrade?
Any time remaining on your existing plan will be refunded or credited to your new plan. Details differ based on the platform used to upgrade. Learn more here.
What if I can’t find the upgrade option that I’m looking for?
Certain upgrade options may not be supported on your platform, such as changing your existing plan from monthly to annual.
If you are having trouble with upgrading your plan, please email us at hello@joist.com so we can help you out!