Once your account has reached the monthly call limit, the AI Receptionist will no longer take calls and your account will be in voicemail only mode. This means that when you get a call, the AI Receptionist will not interact with the caller.
You can upgrade your plan as a whole or use add-on calls to top up your account. Here's how:
Upgrading your plan
Once you’re in the Billing section of your Zyratalk account, scroll down to the Current Subscription tab and use the dropdown menu to select a plan based on your expected call volume.
You’ll see a prorated amount showing what is due today based on your plan change.
Confirm the update to apply the new plan.
Add extra calls with call add-ons
If you expect to exceed your plan’s included calls that month or have already reached your call limit, and you don’t think you’ll need the number of calls offered in a higher-tier plan, you can purchase additional call bundles:
$10 – 10 additional calls
$20 – 25 additional calls
$35 – 50 additional calls
These calls are added to your account and will be used once you exceed your plan’s included calls.
Note: You can turn your automatic call reloads on or off by using the toggle. Turning it on means that it will always reload more calls when your plan reaches 0. If you turn it off, it means that your call add-ons will only apply once.
View invoice history and manage billing notifications
Step 1: Open the Joist app
Step 2: Select the AI Receptionist. You will find the AI Receptionist tab on:
Web: the left-side menu bar, then click AI Receptionist and click Go To Your Assistant
iOS: click More in the bottom right corner of your page, and then click AI Receptionist from the list
Android: click Manage in the bottom right corner of your page, and then click AI Receptionist from the list
Step 3: On the top-right of the page, click Go to Billing section in your account, or click Visit Page on the Update Plan & Billing tab on the left-side menu bar
Step 4: Scroll down, click the Invoice History tab to view your invoices
If you would like to add an email that needs to receive billing notifications, you can do so:
Go to the top of the Billing settings page
Click Billing Emails
Click Add Email on the top left side of the page
Type in the email you want to add and click Save
Monthly Usage Review
To help review and understand your monthly usage, you can scroll down on your Billing settings page and click on the Monthly Usage tab next to the Invoice History tab. Once you click on the Monthly Usage tab, you will be able to see:
Plan details
Calls used
Add-on calls
Remaining calls
Billing cycle dates
FAQ
If I sign up for a paid subscription while still on the 14-day trial, will I get billed right away?
No, if you start your subscription while on a trial, you will not be billed until your trial period ends.
Does a dropped call count as a call?
Calls where the customer does not interact (for example, if they hang up immediately) do not count toward your total calls.
When are add-on calls applied?
Add-on calls are only used if you have chosen to add them to your plan and only after your plan limit is reached.
What if I pay for add-on calls and they are not used?
Unused add-on calls will carry over to the next billing cycle.