The Reporting section in your Zyratalk account is where you can learn more information about your call frequency and durations.
What you can find in Reporting
In the Reporting section, you see:
A visual trend of total call durations
Total calls handled (how many callers are interacting with your receptionist vs how many are abandoning)
How to view Reporting
Step 1 : Open the Joist app
Step 2: Select the AI Receptionist. You will find the AI Receptionist tab on:
Web: the left-side menu bar, then click AI Receptionist, and click Go To Your Assistant
iOS: click More in the bottom right corner of your page, and then click AI Receptionist from the list
Android: click Manage in the bottom right corner of your page, and then click AI Receptionist from the list
Step 3: From the main screen, click on the Visit This Page for View Calls and Reporting on the left-hand side of your screen.
Step 4: Click on Reporting at the top-left of the page
Step 5: Once you are on the Reporting page, you will see 2 graphs that give you a visual representation of (1) call durations and (2) total calls handled.
Step 6: You can view that data in minutes or hours, as well as select a custom date range for the data you want to look at. You can find both these options on the top left-hand side of the page.