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(WePay) What happens if my client’s card is declined?
(WePay) What happens if my client’s card is declined?
Updated over a week ago

We're Moving Forward

Joist Payments will no longer work with WePay as of June 1, 2024

To keep using Joist Payments, click here to switch to our new payment processing partner, Stripe.

Switching takes just a few minutes and ensures no disruption of service. Plus, you'll get new payment methods like Apple Pay and Google Pay.

Note: Below information is the legacy article for WePay and does not apply to Stripe. We'll have new help center articles for Stripe coming soon.

If your client’s credit card is declined, your client should contact their credit card company before attempting the payment again to ensure they have the most up to date information on file with them and they have sufficient credit to make the payment.

When your client is ready they can attempt the payment again.

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