We're Moving Forward
Joist Payments will no longer work with WePay as of June 1, 2024
To keep using Joist Payments, click here to switch to our new payment processing partner, Stripe.
Switching takes just a few minutes and ensures no disruption of service. Plus, you'll get new payment methods like Apple Pay and Google Pay.
Note: Below information is the legacy article for WePay and does not apply to Stripe. We'll have new help center articles for Stripe coming soon.
WePay is the payments processor we have partnered with to power Joist Payments. They've been processing payments since 2008, process billions of dollars annually, and are owned and operated by JPMorgan Chase.
WePay do a lot of important work to help ensure you get your money safely and securely. They handle all aspects of payment processing, from the moment your client pays to the funds being delivered to your bank or credit union. And they perform regular checks to help protect you from fraudulent activity.
If you have questions or run into an issue with a payment, we here at Joist have all the tools and resources to assist you. WePay are an internal team working hard behind the scenes to get your payments processed safely, whereas Joist has a dedicated team of support specialists ready and able to assist you with any questions or concerns.
You can reach out to us any time by email, or chat with our live chat support team during our hours of availability.