We're Moving Forward
Joist Payments will no longer work with WePay as of June 1, 2024
To keep using Joist Payments, click here to switch to our new payment processing partner, Stripe.
Switching takes just a few minutes and ensures no disruption of service. Plus, you'll get new payment methods like Apple Pay and Google Pay.
Note: Below information is the legacy article for WePay and does not apply to Stripe. We'll have new help center articles for Stripe coming soon.
Reserve limits are a payment processor's way of protecting you from chargebacks.
When you first start using Joist Payments, your reserve limit is set to $10k a week. You can still process payments over $10k in a given week, but payments that exceed the reserve limit would be held in full for 7 days on top of the normal processing time for the payment.
This reserve holding period is to allow time for any potential chargebacks to occur. If no chargeback takes place, the funds are released to you in full.
We automatically raise this limit for you over time, but this process can take several months.
To fast track this process, check out How do I raise my reserve limit?