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(WePay) How do I raise my reserve limit?
(WePay) How do I raise my reserve limit?
Updated over a week ago

We're Moving Forward

Joist Payments will no longer work with WePay as of June 1, 2024

To keep using Joist Payments, click here to switch to our new payment processing partner, Stripe.

Switching takes just a few minutes and ensures no disruption of service. Plus, you'll get new payment methods like Apple Pay and Google Pay.

Note: Below information is the legacy article for WePay and does not apply to Stripe. We'll have new help center articles for Stripe coming soon.

Switching to PayPal for Credit & Debit Card payments will give you the option to choose a flexible monthly limit and it's another reason to make the switch to Joist Payments with PayPal as soon as possible!

However if you're still using WePay for now and your business processes payments at or above $10k in a given week, you may want to consider raising your reserve limit with WePay to ensure all your payments process as quickly as possible.

WePay will try to automatically raise your reserve limit over time, but this process can take several months while they develop an understanding of you and your business.

To fast track this process with WePay, you can send Joist one of the following:

  • The last 6 months of payments processing statements for your business if you've used another payments processor

Or

  • The last 6 months of banking statements for your business

You can send the requested documents to Joist either by email, or via live chat in the Joist app during business hours and we'll get them over to WePay for you. The process usually takes 5 business days to complete, and if you have any questions our agents will be more than happy to assist you.

WePay uses these documents simply as a way to measure the volume of payments you typically process so that they can set the right reserve limit for you. If WePay sets the limit too high, they run the risk of exposing you to potentially fraudulent activity. If WePay sets it too low, you may wind up with some payments being held in reserve when they don't need to be.

To better understand how reserve limits work, check out What is a reserve limit?

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