Changing the login email address for your Joist account is a multi-step process.
Please make sure to read through the instructions provided below, before you attempt to change your login email. We promise it will save you time!
Use the links to jump to instructions for:
Additional info:
iOS
Tap More in the bottom right corner, then Settings.
Tap My Account to view your current account email address.
Make any changes to the email address then tap Save.
Note: It may appear as though the change did not go through, but don't worry. We're not done yet.
The final step is to check your email *at the new email address* for a confirmation email from us. Follow the instructions in the email to complete the change.
You can now use this new email address to login to your Joist account going forward.
Android
Tap Manage in the bottom right corner, then My Account to view your current account email address.
Tap on the Email address displayed to go to the Change Email screen.
Enter your New Email, and then enter it again on the Confirm New Email line.
When both emails match, you can tap the checkmark button in the top right to save.
Note: It may appear as though the change did not go through, but don't worry. We're not done yet.
The final step is to check your email *at the new email address* for a confirmation email from us. Follow the instructions in the email to complete the change.
You can now use this new email address to login to your Joist account going forward.
Web
Click Settings in the lefthand column, then My Account to view your current account email address.
Make any changes to the email address then click Save.
Note: It may appear as though the change did not go through, but don't worry. We're not done yet.
The final step is to check your email at the *new email address* for a confirmation email from us. Follow the instructions in the email to complete the change.
You can now use this new email address to login to your Joist account going forward.
Best Practices
Use a valid email address: Your email address is the only way to access your Joist account. Make sure to use one of your main email addresses for your Joist account, to ensure you never lose access.
Keep your email address updated: If the email address for your business changes, update your Joist account email address as soon as possible.
Turn on 2-Factor or Multi-Factor Authentication: Your email service provider (Gmail, Outlook, etc.) should offer this security feature in your email app settings. Turning this on will increase the security of any accounts linked to your email address, including your Joist account.
Use the same email address across Joist: We recommend using the same email address for your Joist account login, your Joist subscription payments, and for any other joist services like Joist Edge or Joist Payments. Using the same email address will help make it easier to manage your Joist account over time.
Frequently Asked Questions
Is the login email for my Joist account the same as my billing email?
Not necessarily. The email address for your Joist account may be different from the billing email for your paid plan (Basics / Pro / Elite). If you're experiencing any billing issues for your Joist plan, we recommend checking all of your various email addresses.
Do I need to use the same email when resubscribing to Joist?
Yes, you must use the same email address associated with your Joist account when resubscribing. This ensures that your account details and subscription status are linked correctly. If you create a new account with a different email, you won't have access to your old estimates, invoices, etc.