For urgent issues, you can reach our support team by email at firstname.lastname@example.org, or by live chat, which you'll find in the Help section of the Joist mobile app when viewing a help article, or in the bottom right corner of the screen when using Joist on a computer at my.joistapp.com.
Joist support reps are available weekdays from 9am to 8pm EST (6am to 5pm PST), weekends from 9am to 1pm and 2pm to 6pm EST (6am to 10am and 11am to 3pm PST) .
Get answers to common questions
Did you know most Joist customer questions have already been answered in our Joist Help Center? You can find answers there quickly and easily. Just choose a topic below to get started.
Didn't find what you were looking for? Try asking the question in our new Community Forum. Our live reps check in here regularly to answer questions, and you may even find help from a fellow Joist user.