As per our Terms & Conditions, all subscription fees are non-refundable.
If you wish to cancel your subscription, please see this article: How Do I Cancel or Downgrade My Plan
If you purchased your subscription directly through the Joist website, and you feel that you are eligible for a refund, please submit your request via email to hello@joist.com
When submitting a request, it is important to provide the following:
The email address for the Joist account associated with your refund request.
A copy or screenshot of the official Joist receipt for your subscription fees (this was sent to you by email*)
Once you provide this info, Joist’s team will verify your details to ensure that the account and receipt details match.
*Note: please check all of your email addresses for the receipt, as your Joist account email address and the "payer" email address for your subscription may be not be the same.
Apple App Store
If you purchased your subscription through the Apple App Store, refunds and cancellations can only be processed by Apple.
You can tap the "Report a Problem" button on your App Store subscription receipt or go to the Apple Billing Page to request a refund. Apple will review your request and provide status updates.
Google Play Store:
If you purchased your subscription through the Google Play Store, refunds and cancellations can only be processed by Google.
You can manage your Play Store subscription for Joist or request a refund by going to the Payments & Subscriptions Page (please make sure you are signed into the correct Google account). Google will review any refund requests and provide status updates.