Joist Payments is now powered by PayPal.
If you’re still using Joist Payments with WePay, make the switch now to avoid any interruptions to your business.
Make the switch
Joist Payments with PayPal is everything you loved about the old Joist Payments, plus powerful new features like Instant Payouts and Buy Now, Pay Later (which gets you paid now while your client takes their time paying the money back to PayPal). For more details check out our handy guide here: https://payments.joist.com/paypal2
I’m ready, let’s make the switch
Switching to PayPal for Credit & Debit Card payments will give you the option to choose a flexible monthly limit and it's another reason to make the switch to Joist Payments with PayPal as soon as possible!
However if you're still using WePay for now and your business processes payments at or above $10k in a given week, you may want to consider raising your reserve limit with WePay to ensure all your payments process as quickly as possible.
WePay will try to automatically raise your reserve limit over time, but this process can take several months while they develop an understanding of you and your business.
To fast track this process with WePay, you can send Joist one of the following:
- The last 6 months of payments processing statements for your business if you've used another payments processor
- The last 6 months of banking statements for your business
You can send the requested documents to Joist either by email, or via live chat in the Joist app during business hours and we'll get them over to WePay for you. The process usually takes 5 business days to complete, and if you have any questions our agents will be more than happy to assist you.
WePay uses these documents simply as a way to measure the volume of payments you typically process so that they can set the right reserve limit for you. If WePay sets the limit too high, they run the risk of exposing you to potentially fraudulent activity. If WePay sets it too low, you may wind up with some payments being held in reserve when they don't need to be.
To better understand how reserve limits work, check out What is a reserve limit?